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Questions & answers
    • ...regarding B&B hotel rooms

      What types of rooms are available and how are the equipped?

      You can choose between single, double and family rooms (for 3 or 4 people). Furthermore all B&B Hotels offer barrier-free rooms. All rooms are equipped with air conditioning, sound insulated windows, TV incl. Sky, WIFI, a desk and chair as well as a bathroom with shower and toilet.

       

      Are the rates per room or per person?

      The rates are per room and night.

       

      Can four adults stay in a family room for four persons?

      The family rooms for four persons are intended for either 1 adult and 3 children, 2 adults and 2 children or 3 adults and 1 child. Children must be no more than 17 years old.

       

      How do I get access to a reserved room?

      Every guest is given a 6-digit access code when they check in at the reception or the check-in terminal. This code must be entered on the keypad at the room door.

       

      Can I order an additional bed for my room?

      No, due to safety and insurance reasons we can unfortunately not provide additional beds in our rooms.

       

      Are barrier-free rooms available?

      Yes, all of our hotels offer barrier-free rooms.

    • ...regarding food and drink

      Can I have breakfast in a B&B Hotel even if I'm not a guest?

      Yes, you can enjoy the B&B breakfast buffet even if you are not a guest.

       

      What does the B&B breakfast buffet cost?

      The B&B breakfast buffet costs only €7.50 and you can eat as much as you like.

       

      What food and drinks are offered in the hotel?

      Apart from the B&B breakfast buffet, there is a wide selection of snacks and drinks available in the vending machines in the hotel lobby.

       

      Can I still book the B&B breakfast buffet once I have arrived?

      Yes, you can book the B&B breakfast buffet at any time during your stay.

    • …regarding payment methods and cancellations

      What payment methods do the hotels offer?

      All B&B Hotels accept cash in Euro, German EC and Maestro debit cards and the following credit cards: Visa, Mastercard and American Express.

       

      What happens if I need to modify or cancel a reservation?

      Conditions relating to modified or cancelled reservations are outlined in our terms & conditions.

       

      What are the conditions concerning trade fair and event rates or early bird rates?

      Conditions relating to cancelled reservations during trade fairs, conferences and events as well as conditions relating to cancellation of early bird rates are outlined in our terms & conditions.

       

      What does the cancellation of a reservation or a no-show cost?

      The costs for cancelled reservations and no-shows are outlined in our terms & conditions.

    • …regarding general information

      Where can I find the contact details of a B&B hotel?

      Contact details for each B&B Hotel can be found on the respective hotel page.

       

      What sort of questions can I ask B&B Hotels via the contact form?

      For general inquiries please use the contact form. If you have a question regarding a reservation or need to ask a hotel for detailed information, please contact the hotel you're interested in directly.

       

      What are the opening hours, breakfast and check-in times?

      The different times can be found on the respective hotel page.

       

      Can I bring my pet?

      Yes! Pets don't have to stay outside and are welcome under your supervision for a minimal fee.

       

      Do you offer car parks and how much does it cost?

      Yes, in almost all B&B Hotels we provide you with parking free of charge. At a very few locations where this is not possible we have arranged reasonable rates directly at the hotel.

       

      Which TV-channels do I have access to in my room?

      We offer Sky-TV free of charge plus more than 15 additional channels. Please note that the specific Sky-channels vary from hotel to hotel. For specific inquiries about the programs, please contact the respective hotel.

       

      How does the Wi-Fi access work?

      In a few simple steps you can get free access to the internet. All you need is a Wi-Fi-enabled laptop and a mobile phone. Detailed instructions can be found in each B&B hotel room. Please note: For security reasons it is not possible to send e-mails via Outlook and similar programs.

       

      Can I receive outside calls with the telephone in my room?

      Yes, the phone in your room can be reached directly from outside lines. Simply ask the caller to replace the final 0 of the hotel number with your room number. If in doubt, please follow the instructions next to the telephone.

       

      How do I apply for a job at a hotel or at the headquarters?

      If you are interested in working at a B&B Hotel, please apply directly at the respective hotel via e-mail. Applications for jobs at the B&B headquarters should be submitted to this e-mail address.

       

      Do you offer trainee positions at B&B Hotels?

      Some B&B Hotels offer trainee positions under the German apprenticeship system ("Ausbildung"). These culminate in a German qualification as a hotel clerk ("Hotel-Kauffrau/-mann"). To apply for a trainee position, please submit your application directly to the respective hotel.

       

      Where can I find an overview of the B&B hotels in Germany?

      An overview of all B&B Hotels in Germany can be found here.

    • …regarding reservations and check-in

      I haven't received a confirmation of my reservation – what should I do?

      Please contact the respective hotel directly.

       

      Can unaccompanied minors reserve a room?

      Children under the age of 14 must be accompanied by an adult hotel guest at all times during their stay. Children between the ages of 14 and 18 must provide the written permission of a parent.

       

      What is the difference between a standard and a guaranteed reservation?

      With a simple (standard) reservation, we promise to keep the room available for you until 7 pm on the day of arrival. If you would like to arrive after 7 pm, please make a guaranteed reservation – then you can arrive at any time. Please note: To confirm a guaranteed reservation, we will need your credit card details. A guaranteed reservation can be cancelled free of charge before 7 pm on the day of arrival. For more information, please see our terms & conditions.

       

      What do I need to consider when I arrive after 7 pm?

      If you are likely to arrive after 7 pm, please contact the respective hotel beforehand to change your booking to a guaranteed reservation. To do this, you will need to provide your credit card details. Once you've guaranteed your reservation by credit card or bank transfer, it will be kept open until after 7 pm. For more information, please see our terms & conditions.

       

      How can I book without credit card during exhibition and event periods?

      In general, you always need to guarantee your reservation with a credit card. If you do not have a credit card, we suggest that you contact the hotel you're interested in directly and ask them about advance payment options.

       

      How does the online check-in work?

      If you have booked your stay online via www.hotelbb.de or the B&B HOTELS app, we will send you an e-mail invitation to the online check-in 48 hours prior to your arrival. To check-in online, it is necessary to pay your stay online in advance. The e-mail invitation will lead you directly to the payment transaction window. The payment is made by credit card (American Express, MasterCard, Visa, Maestro or PayPal). After successful online payment you will be automatically checked-in on the day of your arrival. From 2 pm on the day of your arrival, you will receive a text message or an e-mail with your room number and your personal access code.

       

      How does the check-in terminal work?

      With our check-in terminals, checking in is quick and convenient. Simply enter your credit card or booking reference and confirm your check-in. Haven’t booked a room? You can also use the check-in terminal to book a room. All you need is a credit card or Maestro/EC card.

       

      What should I do if I have a problem with a check-in terminal?

      There is an emergency buzzer next to the check-in terminal. Furthermore, a list of emergency numbers is available in the lobby of each hotel.

       

      Until when do I need to check out?

      In our hotels no check-out is required. The departure times for each B&B Hotel can be found on the respective hotel page.