Questions & Answers

The B&B Club Card is an annual subscription card that offers:

• 10 percent discount on all room rates in the participating B&B Hotels in Germany
• 10 percent discount on the breakfast
• 4-day advance reservation service
• After 10 nights, a complimentary voucher for a free weekend night
• Up to 10 percent discount on car rentals at Sixt, on the daily updated online-rate
• Get a 10 percent discount at selected restaurants and other partners. (B&B Hotels assume no responsibility for the services of the partners. Should the discount not be granted, B&B Hotels is not responsible.)

With the B&B Club Card the hotel manager makes every effort to reserve a room for you; provided however, that you make your reservation no later than 4 days before the intended stay by telephone. Certain dates are excluded from the reservation service like fairs and events.

Each night that you stay at a B&B Hotel, using your Club Card, your account will be credited with one qualifying overnight. After 10 nights you will receive a complimentary voucher for a free night at the weekend. The free-overnight coupon can be redeemed on a weekend night (Friday, Saturday or Sunday) or on a public holiday or the day before the holiday. Certain dates like fairs and events are excluded.

To make sure that all of your overnights are registered please always quote your B&B Club Card number when making your reservation and also show your card at the reception upon arrival.

Yes, you will also receive the reduction.

No, the program is valid only in Germany.

Fill out the online card application form, sign it and send it to the B&B Club Card Service. Alternatively you can also buy your B&B Club Card directly in a B&B Hotel. You need a valid e-mail address to participate.

The B&B Club Card costs 44 Euros per year.

The B&B Club card is valid for one year. The contract is automatically renewed unless it is cancelled at least two months prior to the expiration date.

The card will be sent within 14 days, upon receipt of the signed B&B Club Card application form. Provided that the information on the signed application form is correct and complete and the B&B Club Card is paid for, the Club Card is sent out.

No, unfortunately, this stay cannot be awarded.

The card is strictly personal and not transferable. It may not be sold, lent or transferred to a third party.

The accommodation voucher will be sent to you automatically after 10 nights. It is valid for 24 months.

With the B&B Club Card Vouchers you have the opportunity to stay at participating B&B Hotels in Germany (one night at a weekend). The accommodation voucher contains your name and number. Please reserve before you arrive at the hotel to ensure availability. Please arrive at the official opening times of the hotel. You will be required to pass over your voucher as payment for the room.

No, only paid nights are counted.

The B&B Club Card is a personal card. It entitles the holder to one discounted room per night and this one room will qualify towards a free overnight voucher.

Simply go to the website www.club.hotelbb.de and sign-in using your log-in data.

Normally it takes 24 hours after your departure until the night is listed. Please contact the B&B Club Card Service if a night is missing.

No, the hotel manager and hotel staff have no way to print the free B&B Club Card Voucher for you.

The payment by the B&B Club Card Voucher only takes place at the hotel at the time of your stay.

Please contact the B&B Club Card Service via e-mail to bbclub-de@hotelbb.com. Please give us information on the respective hotel and the date of the stay.

Go to the login-area on the B&B website and activate your Club Card (button: B&B Club Card - Activation). Enter your Club Card ID and e-mail address (the address that you named in your B&B Club Card registration). Choose a user name and password, click save and your B&B Club Card account is activated.

Go to the B&B website and log on to your B&B Club Card account. Under “My account” the status of your current overnight stays is shown.

You can use the password service function. You will receive an e-mail in which a link is given, which enables you to generate a new password.